FAQ
Last Updated: October 29, 2026
How do I choose the correct phone case?
Check your phone’s exact model in its settings, then select the matching option on the product page. Cases for different generations, standard models, Pro models, or larger versions may have different dimensions and camera openings.
If your model is not listed, please contact us before purchasing rather than assuming that another option will fit.
Are all cases compatible with wireless or magnetic charging?
No. Compatibility depends on the case construction, thickness, device, charger, and any magnetic components.
Please rely on the compatibility information for the particular product. A magnetic ring shown in a photograph does not, by itself, establish certification or compatibility with every charger or accessory.
Will a case prevent all damage to my phone?
No case can guarantee that a device will never be damaged. Protection varies with the product and circumstances of an impact.
Water resistance, drop-test results, or other performance claims apply only when expressly stated and supported for the selected item.
Are the phone and other accessories included?
Only the items listed in the product description are included. Phones, chargers, screen protectors, straps, and photographic props are excluded unless specifically identified as part of the purchase.
How should I clean my case?
Follow the instructions for the specific material. Unless the listing states otherwise, use a soft, slightly damp cloth and allow the case to dry before refitting it.
Avoid abrasive cleaners, solvents, excessive heat, and prolonged direct sunlight. Some materials can change appearance through normal use.
What payment methods can I use?
The available payment methods are displayed at checkout. Review the final currency, order total, delivery charges, and applicable taxes before submitting payment.
How much is shipping?
Free standard shipping applies to orders of US$39 or more after discounts, before taxes and shipping charges.
For orders below US$39, the shipping charge is calculated and displayed at checkout before payment. Any optional upgraded service, if offered, is priced separately.
Where do you deliver?
Available destinations are those supported by the delivery options shown after you enter your address at checkout. If no shipping option appears, contact us before ordering.
When should my order arrive?
Orders are normally processed within 1–3 business days after payment confirmation. Standard transit is estimated at 7–15 business days after dispatch.
The combined estimate is therefore 8–18 business days, excluding exceptional delays. These are estimates rather than guaranteed arrival dates.
Can I cancel or change my order?
Email us promptly with your order number. We will try to make changes before fulfillment begins. Once processing has progressed or the parcel has shipped, changes may no longer be possible.
This does not restrict cancellation or withdrawal rights provided by applicable law.
How do returns work?
Request an eligible return within 30 calendar days after delivery by emailing us before sending anything back.
Our return warehouse is in China. For preference-based returns, customers pay return shipping where permitted by law. International return postage can be substantial.
If we supplied a damaged, defective, incorrect, or materially misdescribed item, we will arrange an appropriate remedy without charging you the reasonable costs for which we are responsible.
When are refunds processed?
For an eligible returned item, we issue the approved refund to the original payment method within 5–10 business days after receiving the return, including inspection within that period.
If no return is required, an approved refund is issued within 5–10 business days after approval. Any shorter legal deadline takes priority. Your payment provider may need additional time to display the credit.
Who operates olmaverao?
olmaverao is owned and operated by Chongqing Diliwei E-Commerce Co., Ltd.
Business Address: No. 1-184, Annex 9, No. 77 Gongnongpo, Shapingba District, Chongqing, China
Email: service@olmaverao.com
Phone: +86 156 9694 8868
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
We aim to reply to emails within 1–2 business days.
