Shipping Policy

Last Updated: October 29, 2026

This policy explains how olmaverao processes orders, calculates shipping charges, and assists with delivery problems.

The seller and website operator is Chongqing Diliwei E-Commerce Co., Ltd.

1. Available Destinations

We deliver to destinations supported by the shipping options displayed at checkout. Enter your full delivery address to see whether service is available for your order.

We do not represent that every product can be delivered worldwide. If your address is not supported, contact us before purchasing. If we discover after payment that an order cannot be delivered, we will contact you and refund any unfulfilled purchase.

2. Order Preparation

Orders are normally processed within 1–3 business days after payment confirmation.

Processing includes order checks, preparation, and packaging. It is separate from the carrier’s transit time. Business days for order processing are Monday–Friday, excluding public holidays in China.

If we cannot dispatch within the promised processing period, we will notify you, explain the revised timing where available, and provide the cancellation and refund options required by applicable law. We will obtain consent to a shipment delay when required.

3. Standard Shipping Charges

Orders of US$39 or more qualify for free standard shipping.

The threshold is calculated using the merchandise subtotal after discounts and before taxes or shipping charges.

For orders below US$39, shipping charges are calculated at checkout and shown before payment. Optional upgraded delivery services, if available, have separate charges disclosed at checkout.

Free shipping does not mean that customs duties or import taxes are automatically included.

4. Estimated Delivery Time

Standard shipping is estimated at 7–15 business days after dispatch.

Together with order preparation, the usual combined estimate is 8–18 business days. Carrier operations, customs checks, holidays, weather, and destination conditions can affect delivery.

Any different estimate for a particular available service will be disclosed before purchase. We will not apply a longer estimate retroactively to an existing order without the notice and choices required by law.

5. Fulfillment Locations

Orders may be dispatched from our own or partner fulfillment facilities, depending on inventory and destination. The dispatch location may differ from our business address.

We do not imply local dispatch merely because prices are displayed in a customer’s preferred currency.

6. Tracking Your Parcel

After dispatch, we send a shipping confirmation with tracking information. The first carrier scan may not appear immediately.

If you have not received tracking information or the shipment has stopped updating for an extended period, email us with your order number.

Orders sent in separate parcels will be identified through the available shipment information. We will not add an undisclosed shipping charge because we choose to split an order.

7. Address Corrections and Failed Delivery

Check your address and contact details before submitting the order. If you notice an error, contact us immediately.

Corrections depend on the fulfillment stage and carrier capabilities. If customer-provided information causes a failed delivery, we will explain any reasonable, documented redelivery costs before arranging another shipment, where permitted by law.

We do not impose an automatic forfeiture of the full purchase price.

8. Delayed, Missing, or Damaged Orders

Contact us if a parcel is significantly delayed, appears lost, or arrives damaged. We will review the shipment and work with the carrier or fulfillment partner where appropriate.

A tracking status marked “delivered” does not automatically end our review of a non-receipt complaint. Depending on the circumstances and applicable law, a resolution may include redelivery, replacement, or refund.

Photographs can assist with damage claims, but an unboxing video is not a condition of receiving support.

9. Customs and Import Charges

Taxes collected through checkout are shown before payment.

Unless checkout expressly states that import charges are prepaid or included, destination customs authorities may assess import duties, taxes, or clearance charges payable by the recipient. These are separate from our shipping fee and depend on local rules.

We do not request false customs declarations.

10. Shipping Support

Legal Company Name: Chongqing Diliwei E-Commerce Co., Ltd.
Brand: olmaverao
Business Address: No. 1-184, Annex 9, No. 77 Gongnongpo, Shapingba District, Chongqing, China
Email: service@olmaverao.com
Phone: +86 156 9694 8868
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.

For returns, please follow our Return Policy. Our return facility is in China; request the warehouse instructions before mailing an item.