Return Policy
Last Updated: October 29, 2026
olmaverao is owned and operated by Chongqing Diliwei E-Commerce Co., Ltd. This policy covers preference-based returns, product problems, and refunds.
1. Return Request Window
You may request an eligible return within 30 calendar days after delivery.
Emailing your request within this period records the request date. A delay in our response does not make a timely request late.
This store return window does not shorten any mandatory cancellation, withdrawal, warranty, or defective-goods rights available under applicable law.
2. Preference-Based Returns
For a change-of-mind return, the case should be unused and in its original condition, with included accessories and original packaging where reasonably available.
You may reasonably inspect the product to assess its appearance and compatibility. Damage, staining, alteration, or wear beyond reasonable inspection may affect eligibility or the refundable amount where permitted by law.
Selecting an incorrect phone model is ordinarily treated as a preference-based return if the listing and supplied item were accurate. If we supplied a different model from the one ordered, the seller-error provisions below apply.
3. Starting a Return
Email service@olmaverao.com with:
- Your order number or other proof of purchase.
- The item and phone-model option concerned.
- The reason for the return.
- Photographs where relevant and reasonably available.
We aim to respond within 1β2 business days and provide the appropriate return instructions.
Please wait for the destination details before dispatching the parcel. Once instructions are issued, please send the return within 14 calendar days, unless a longer period is required by law or agreed with us.
4. Return Warehouse in China
Our return facility is located in China.
The warehouse address may differ from our business address. We will provide the full destination and shipment instructions when arranging the return.
Do not mail merchandise to our business address without confirmation that it is the correct destination for your return.
5. Who Pays Return Shipping?
For a preference-based return, the customer pays return shipping to China, where permitted by law. International postage may be substantial, so obtain a carrier quotation before sending the parcel.
For an item that arrives damaged, defective, incorrect, or materially different from its description, we will arrange an appropriate solution and cover reasonable return shipping costs when a return is necessary. Contact us before purchasing a return service so we can agree on the arrangement.
We do not charge a restocking fee.
6. Product Problems
Stop using a case if it has a defect that could damage your device or cause injury, and contact us.
Photographs of the issue, product, packaging, or label can help us investigate. You do not need to recreate an unboxing video or undertake unsafe handling.
Depending on the issue and applicable rights, we may arrange a replacement, refund, or another appropriate remedy. We will not classify a defect or incorrect supply as normal variation simply to refuse assistance.
7. Refund Amount and Method
Approved refunds are returned to the original payment method.
The item refund reflects the amount actually paid, including any allocated discount. For an ordinary preference-based return, original shipping charges are not refunded unless applicable law requires otherwise. Where a statutory withdrawal right applies, any required refund of standard outbound delivery charges will be included.
For a confirmed seller error, the refund or other remedy includes charges we are responsible for under applicable law.
If the original order qualified for free standard shipping, we do not retrospectively charge shipping because a partial return reduces the retained order value below US$39.
8. Refund Timing
For an eligible returned item, inspection and issuance of the approved refund are completed within 5β10 business days after we receive the return.
If we agree that no return is needed, the approved refund is issued within 5β10 business days after approval.
A shorter mandatory deadline takes priority. Your bank or payment provider may need additional time to post the credit. If the refund does not appear, contact us for the transaction reference.
9. Exchanges and Cancellations
Contact us to discuss an exchange; availability depends on stock. We will explain any applicable shipping costs before proceeding.
For cancellations, email as soon as possible. We will try to stop the order before fulfillment begins. We do not charge a cancellation fee for an ordinary cancellation that we are able to accept. Refunds for canceled or unfulfilled orders are issued promptly within the applicable legal deadline.
10. Return Assistance
Legal Company Name: Chongqing Diliwei E-Commerce Co., Ltd.
Brand: olmaverao
Business Address: No. 1-184, Annex 9, No. 77 Gongnongpo, Shapingba District, Chongqing, China
Email: service@olmaverao.com
Phone: +86 156 9694 8868
Customer Service Hours: MondayβFriday, 9:00 AMβ6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.