Privacy Policy

Last Updated: October 29, 2026

This Privacy Policy explains how personal information is handled when you browse olmaverao, purchase a phone case, contact us, or interact with our store.

1. Who Is Responsible for Your Information?

Chongqing Diliwei E-Commerce Co., Ltd., operating as olmaverao, is responsible for the personal information processed for the purposes described in this policy and acts as the data controller where that term applies.

Business Address: No. 1-184, Annex 9, No. 77 Gongnongpo, Shapingba District, Chongqing, China
Privacy Email: service@olmaverao.com
Phone: +86 156 9694 8868
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.

2. Information We Receive

Depending on your interactions, we collect or receive:

  • Contact and delivery details: name, email, telephone number, billing address, and shipping address.
  • Purchase information: selected products and phone models, order history, transaction references, payment status, returns, and refunds.
  • Support communications: messages and photographs you provide when asking about compatibility, delivery, or product issues.
  • Device and usage information: IP address, browser, device characteristics, referral information, and interactions with our website.
  • Preferences: language, region, marketing choices, and cookie or privacy selections.
  • Payment information: information necessary to process a transaction through the payment provider selected at checkout.

Payment providers handle payment credentials through their systems. Please do not send complete card details or security codes to us by email.

3. Sources of Information

Information comes directly from you, automatically from your use of the website, and from providers involved in payment, fraud screening, fulfillment, delivery, and customer communications.

The information received depends on the service you use and your applicable privacy choices.

4. Why We Process Information

We use information to:

  • Accept, administer, and fulfill purchases.
  • Process payments, returns, and refunds.
  • Send order and delivery updates.
  • Answer product and customer service questions.
  • Protect accounts, detect fraud, and maintain website security.
  • Diagnose technical problems and improve store usability.
  • Send marketing communications where permitted.
  • Measure website or campaign performance where legally permitted.
  • Maintain required records and manage legal claims.

Where a legal basis is required, processing may rely on performance of a contract, compliance with legal obligations, consent, or legitimate interests such as security and service improvement, subject to the protections required by applicable law.

5. Service Providers and Other Recipients

Our store uses Shopify for e-commerce infrastructure. Information needed to operate the store is processed through Shopify and the service providers used for your transaction.

Relevant information may also be disclosed to:

  • Payment processors and fraud-prevention services.
  • Fulfillment facilities and delivery carriers.
  • Customer support, email, and communication services.
  • Analytics and advertising providers, if those services are enabled and their use is legally permitted.
  • Professional advisers or authorities where disclosure is necessary and lawful.
  • Parties involved in a business reorganization, subject to applicable safeguards.

Providers receive information appropriate to their functions. Some providers, including certain payment services and platform services, may also process information independently under their own privacy policies.

6. Cookies and Advertising Technologies

Cookies and similar technologies can support the shopping cart, checkout, security, preferences, analytics, and advertising.

Necessary technologies support core store functions. Where applicable law requires consent, optional analytics and advertising technologies require that consent before activation.

You can use available website privacy controls and browser settings to manage preferences. Rejecting optional technologies does not prevent you from placing an order, although blocking necessary cookies may affect checkout.

Where advertising technology involves a legally defined sale, sharing, or targeted advertising activity, applicable opt-out rights apply. We honor legally recognized opt-out preference signals, including Global Privacy Control, where required by law.

Marketing emails include an unsubscribe option. Transactional messages necessary to administer an order may continue after a marketing opt-out.

7. Retention

We retain personal information for the period reasonably necessary for its purpose, including fulfillment, customer support, accounting, tax obligations, fraud prevention, and legal claims.

Retention depends on the type of record, the applicable legal requirement, unresolved matters, and whether the information remains necessary. When it is no longer required, we delete or de-identify it, subject to lawful backup and recordkeeping arrangements.

8. International Processing

Our company is based in China. Shopify and other providers may process information in additional countries, which may have different privacy laws from your country.

Where international transfer safeguards are required, we use the applicable lawful mechanisms, such as recognized contractual safeguards or other permitted transfer arrangements.

9. Your Rights

Depending on your location and the law applicable to our processing, you may have rights to:

  • Access or receive a copy of personal information.
  • Correct inaccurate information.
  • Request deletion.
  • Restrict or object to certain processing.
  • Receive certain information in a portable format.
  • Withdraw consent.
  • Opt out of qualifying sale, sharing, or targeted advertising.
  • Complain to a data protection authority.

Email us to submit a request. We may seek proportionate information to verify identity or an authorized representative’s authority. We respond within applicable legal deadlines and do not unlawfully discriminate against customers for exercising privacy rights.

Where a right of appeal applies, you may ask us to review a decision by replying to our response.

10. Security and Children

We use reasonable organizational and technical safeguards to protect personal information. No website or transmission method can guarantee absolute security.

The store is directed to a general adult shopping audience and is not intended for children under 13. We do not knowingly collect their personal information. Contact us if you believe a child has submitted information that should be removed. Additional age-related protections apply where required by local law.

11. External Websites and Updates

External websites have their own privacy practices. Review their policies before providing information.

We may update this policy to reflect changes in services, processing, or legal obligations. The revision date appears above. Where required, we provide additional notice or obtain fresh consent.

12. Privacy Contact

Legal Company Name: Chongqing Diliwei E-Commerce Co., Ltd.
Brand: olmaverao
Business Address: No. 1-184, Annex 9, No. 77 Gongnongpo, Shapingba District, Chongqing, China
Email: service@olmaverao.com
Phone: +86 156 9694 8868
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.